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Department;

Resolution set- target

Support & Services:(FMS)

Sales Service Unit – (SSU)
Local Repair
Vendor Repair
Preventive Maintenance Call – (PPM)
General
Philips - JV

Resolution set- target

7 working days
30 working days
90 working days
30 working days
15 working days
30 working days

Support & Services:(Premma)

Local Repair
Vendor Repair
Covidien Replacement
Preventive Maintenance Call – (PPM)
General

30 working days
90 working days
90 working days
30 working days
15 working days

Supply Chain:(FMS/PREMMA)

0-7 working days

PMO:(FMS)

0-7 working days

Sales - (FMS/PREMMA)

0-7 working days